Before you buy
About warranty and general scooter questions
General scooter questions
- Can I use your scooter in the rain?
- Is a scooter legal to use where I am?
- What do I need to know about the batteries?
- About the range and battery capacity of our electric scooters
- Can you do the initial setup for my scooter?
- Will the charger work in my country and come with the right plug?
Warranty
- Do you have a service partner in my area?
- Can i extend my one-year warranty?
- Is the warranty transferable to a second hand owner?
- Store purchases return/warranty policy
- What is your warranty policy?
- How do I process a warranty claim?
Orders & Preorders
- Can I ship my online purchase to the shop and pick it up later?
- How does the refund process work?
- What payment methods do you offer?
- How are taxes calculated?
- Can I change my payment method?
- How can i place a preorder?