You can certainly cancel your order if the scooter has not shipped yet.
Please note, that for in-stock items we ship the next business day. The cutoff time is at 12 pm ET, so we will need to receive your cancelation before this time.
Once the order is canceled, the refund will be automatically processed. It usually takes 3-5 business days to see the refund in your bank statement.
In order to cancel your order, please submit a request to our support team.