Your shipments are important and that is why we have brought Navidium on board to provide you with the ultimate shipping experience. With Navidium, your package will be covered from end-to-end, provides a hassle-free and speedy claims process through our customer service team in the event that your package is damaged, lost in-transit or stolen.
Do note that you can opt out of this coverage at any time before your order receives a tracking number (beginning of the shipping journey). In terms of the "traditional" claims process, this will be done with the courier service and at times can take many weeks to resolve. With Navidium, this resolution is drastically cut down. The average resolution is anywhere between 24-hours to minimum 7 days, depending on the type of claim.