Replacing the Horizon battery is not an easy task. it will take you 1-2 hours.
You will need:
- 2.5mm and 5mm allen Keys (long 5mm bits or a long driver)
- a little hook
- WD-40
- blue thread locker / loctite
- patience and mechanical skills
CAUTION: Please review the video and ensure you are skilled and confident that you can do this yourself. If you are unsure, we can conduct the replacement at our service center.
Batteries shipped out to customers run at $200 for 10.4Ah and $260 for 13Ah including shipping.
If we do the replacement at our service center, we will charge $350 for 10.4Ah and $410 for 13Ah including round trip shipping of the scooter.
Note that both of these options are at cost - we are not charging mark ups.
Another option is to refer you to one of our service partners, however, they will likely charge an hour or two for labor.