In case your scooter does not fully charge up, please consider the following diagnostic steps:
Double check that the system voltage and controller shut off voltage is correctly set up:
- Wolf/Mantis PRO: P1 (system voltage) should be 60V (see here for how to check this: Wolf, Mantis PRO - or in the included manual)
- Mantis Base: P1 (controller shut off voltage) should be 53 or 52 (see here for how to check this: Mantis base - or in the included manual)
Also ensure that you are inserting the plug in the right orientation. The plug has an indent that needs to be matched up over the corresponding rail in the port so that the plug slides in without much force.
If that is all ok, please follow below diagnostic steps:
Turn on your scooter and cycle through the display using the mode button to show battery voltage. When the scooter is fully charged it should show around 67 for a 60V system.
1. plug the charger into the wall and not into the scooter. Light green?
2. Keep the charger in the wall and plug into scooter (ensure the pins line up correctly - it should slide in without force). Light should turn red if the scooter is not fully charged. Check if this step changes the displayed voltage on the display. You can keep the scooter turned on during these diagnostic steps.
3. remove the plug from the wall but keep it plugged into the scooter. Light should stay green independent of charging status. This step checks the connection of charger to battery.
If 1=green, 2=does not turn red, 3=green, it is most likely that the charger is defective. To be sure, measure the charger with a voltmeter. It should deliver 67V+ output. See picture.
Let us know the results of the three steps and we will sort you out.