It has come to our attention that the initial batch of scooters delivered to us and subsequently sold to you may suffer from cracking on a critical component of the frame. The failure rate for this part has been extremely low according to our records, with only 1.6% of units sold having suffered any sort of failure based off of our data. This component known as the “Neck” is the arched portion which connects the front suspension and steering shaft to the rest of the frame. See the reference below:
While we believe at this time that these Mantis King GT’s are generally safe to ride, we urge you to regularly inspect this part due to the observed failures. We suggest inspecting this part before every ride due to its critical nature. Please see these reference photos of cracking found on a few cases to understand the signs:
As it currently stands, we do not believe it is necessary to change the part unless it exhibits the signs of cracking shown above. However, we do urge you to inspect the part before every ride going forward to ascertain its condition. We have been working with Kaabo to receive their updated part which eliminates the upper set of screw holes. Kaabo eliminated these screw holes as they had proven to be a stress riser which in turn caused the cracking, along with slightly thickening the neck material for extra assurance. See the reference photos below:
We will be making this part available shortly along with the required materials and tools. This part will come at no cost to any of the effected customers.
What To Do Next
To receive your updated neck please reach out to our customer service team who are happy to assist you in ordering the part. Please provide the following information:
- Pictures of the cracked part
- Current mileage of your scooter
- A brief explanation of your use case (i.e. commuting, leisure, off-roading)
- Order number or other applicable information to find your account with us
After receiving the part
If you live near Miami, San Francisco or New York City we invite you to visit one of our corporate service centers to have the part installed at no cost to you. Please note for Miami and New York you must make an appointment, this is not required for San Francisco at this time. Aside from our Miami shop the parts are not stocked locally so please order it before hand and provide it with your scooter at the time of repair.
|New York City
If you are not near one of our shops and require further support past the tutorial you may ship your scooter in for repairs, we will cover the cost of repairs but not of shipping (shipping is $150, round trip, as per our warranty). This can be arranged by reaching out to our customer support team.
We also offer a scheduled video call service where you can chat with one our knowledgeable techs in real time, our team can provide this information on a case-by-case basis.
We apologize for any inconvenience related to this matter and are here to help at every step, thank you for being a fluid customer.