1. Pull up the tracking information on FedEx.com
2. Under the "To" address there will be a drop-down menu that reads "Manage Delivery"
3.Select "Vacation Hold"
4.If they aren't signed up for "Delivery Manager" they will be prompted to sign up: https://www.fedex.com/fdmenrollment/?signup=true&fromwcdo=true
5.From there, they should have the ability to submit requests to put vacation holds on packages but will have to verify the destination address on the label of the package they are making the request for.
Please note, you must have a government ID that matches the shipping address in order for the carrier to release the package. Packages will be held for 5 business days at the carrier location, before being returned back to the shipper.